Learner Journey
& Experience
Te Pūkenga is putting Learners and their Whānau at the Centre of Everything We Do
The ‘rito’ is the inner shoot of the flax. In the same way, our learners and their whānau must be at the centre of Te Pūkenga. Everyone has a role in ensuring the success of the rito – staff, learners, whānau and communities, our Treaty partner, leadership, and employers.
Our Commitments:
Prioritise putting learners at the centre of everything we do
Operate in a way that allows us to empower learners on academic, non-academic, and wellbeing matters and matters relating to our practices and services
Work towards equity for learners of different genders, ethnicities, cultures, and abilities
Respond to the needs of and improve outcomes for Māori learners
Meet the needs of all learners especially those we haven’t previously served well: Māori, Pacific and disabled learners
Not only are these things guiding what we’re doing, there is legislation to support this!
Learner Insights - Te Rito Reports
At the beginning of Te Pūkenga journey in 2020, we started the Ākonga at the Centre research project. This project involved a small research team that travelled across Aotearoa to gain insights directly from our learners, and those who support them. We asked “what were the enablers and barriers to learner success at all stages of the journey?” From there, we identified potential opportunities to enhance success for all learners, especially those who haven’t previously been served well: Māori, Pacific and disabled learners.
These learner insights at the centre of all our mahi at Te Pūkenga.
You can download this research and hear from our learners and the people who support them.
Te Rito Learner and Staff personas - imagined characters based on real-life learner research
Download all Te Rito reports here:
Te Rito Insights from Māori learners and all learners, Part One
Te Rito Insights from Pacific learners, Part Two
Te Rito Insights from disabled learners, Part Three
Further accessible versions
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- Executive Summary in Word format
- Executive Summary in PDF format
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An easy read Word version of this is available here: Te Rito Insights from Disabled learners - easy read
We’ve heard from Learners
In 2020, we activated online and face to face engagements so that a deep understanding of the unique needs of learners, especially those we haven’t previously served well, are understood. The insights gained from what we heard have been shaped into reports that bring together the current state across the learner journey with future priorities for Te Pūkenga as we seek to bring together on-the-job, on campus, and online vocational learning as a unified network.
Let's keep in touch
We can keep you updated about the Learner Journey and Experience Team mahi and how you can have your say in future Workshops or Reference Groups
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